top of page

Course Overview

Customer Service and Mindset Training – With a difference!

This course can be used to highlight your company values and the individual’s importance in the success of maintaining those values and the success of your company, as well as encouraging a positive attitude.

Previous delegates have given tremendous feedback on their Customer Service Training and evaluations often include that this session has been one of the best training days they’ve experienced.  Training evaluations have also highlighted a desire for a follow-up training session to keep them enthused, motivated and positive.  A ‘Mindset’ half day was trialled and again was proven to be extremely useful in keeping delegates enthused and motivated whilst educating them on how to practice further mindset tools, assisting them in not only setting goals but also in achieving them.  Many delegates fed back that they have found themselves to be much more focused and their energy to be increased from this half-day session.


Team Building

Enhanced communication, rapport, and galvanising teams need to be encouraged and fostered. We can show your team how to put into practice the best tools and behaviours to encourage them to be motivated, enthused and innovative.

Team building is about providing the skills, training, and resources that your people need so that they can work in harmony. But, to be truly effective, it needs to be a continual process, embedded in your team and organisations culture.

​Our Team Building courses have been put together to help develop participants' team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance.

Michelle Lazenby associates offer bespoke team building training, tailored to your needs to ensure you receive maximum return on investment.


Workplace Wellbeing

We know you are passionate about the wellbeing of your employees. It has been proven many times that healthier people are more engaged and productive in the workplace and therefore employers are addressing the issues to support workplace wellbeing and mental resilience.

Workplace health isn’t just about people’s physical health - it’s also about their psychological and social health. 
Mental health first aid England suggests that mental health is responsible for 91 million working days lost every year, equating to £34.9 billion lost every year.
Our workshop is designed to build understanding, knowledge, and enthusiasm so that together we can start to build happier, healthier and more productive businesses


Mental Health First Aid Training

First aid for mental health is the initial support provided to a person experiencing a mental health problem.

 Many people are not performing as well as the could due to personal challenges.

 In 2017, the government commissioned Lord Stephenson and Paul Farmer to independently review the role employers can play to better support individuals with mental health conditions in the workplace.

The review recommends employers of all sizes can and should put in place. 

 Our trainers will help your business enhance their employee engagement by investing in certified training in Awareness of MHFA, First Aid for Mental Health or Supervising First Aid for Mental Health.

 Recent research shows companies that invested in the wellbeing of their employees are able to reduce absenteeism, reduce turnover and attrition rates and increase productivity



Coaching and Mentoring

Our coaching and mentoring service offer a unique approach to personal development, enhancing communication and are designed so that the client can take charge of their personal and professional life’s.

Our clients cope with a variety of challenges that they feel are holding them back.  We offer tools and techniques that help change behaviors and improve life in the short and long term, personally and professionally.


First Aid Training 

All of our First Aid training courses are designed for workplaces and we ensure we know information about your specific workplace to tailor the training to meet the needs of all delegates.  You never know when you might need to use first aid skills and have the confidence to act in a potentially life-threatening situation.  Our First Aid training is delivered to be interactive and our instructors have extensive experience of using first aid in and out of the training room.

bottom of page